Privacy policy

At Oliver Luxury Experiences, protecting your personal information is an essential part of the trust we build with every guest. This Oliver Luxury Experiences Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website, making reservations, or interacting with our services. We are committed to handling your data responsibly, transparently, and in accordance with applicable privacy regulations. By using our website, you acknowledge and accept the practices described in this policy, designed to ensure your information remains secure and your privacy respected.

Who we are

Our website address is: https://www.olivermx.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. Moreover, if you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Spa Service

Monday – Sunday | 9 am – 10 pm
Please book 3 hours in advance

Massages

Swedish, Sports, Deep Tissue and Prenatal
  • 60 min. $ 1,390
  • 90 min. $ 1,890
  • 120 min. $ 2,290

Facials

Aqua- Inmersion by Natura Bissé

Exfoliates, moisturize and nourishes

Renew by Natura Bissé

Purifies, cleanses and renews

Energizing C+C by Natura Bissé

Revitalizes, brightens and antioxidizes

For Men

Revitalizes, exfoliates and brightens

Add-ons

Massage, Reflexology and Craniofacial Massage
  • +15 min. $ 450
  • +30 min. $ 650
Facial Express for Her, Facial Express for Him, Lymphatic Drainage, Body Exfoliation and Facial Yoga
  • +30 min. $ 850

Facial mask

  • +30 min. $ 550

Tours and excursions

Additional services

Meet & Greet AICM

Rates are subject to special events and availability.

Interpreter or Bilingual Coordinator (6 hrs)

$ 2,000

Interpreter or Bilingual Coordinator (12 hrs)

$ 3,000

Extra Hour

10% of the contracted service rate

Policies / Terms & Conditions

  • Prices are quoted in Mexican Pesos (MXN).
  • Services are confirmed only upon receipt of the corresponding payment or deposit.
  • More than 2 additional hours will be charged at the Full Day rate.
  • Cancellations must be made at least 48 hours in advance.
  • Any damage detected after the service has been provided will be assessed and estimated by the technical department; the corresponding amount must be paid in full by the client.
  • Any modification to a reservation or service is subject to availability and may incur additional charges.
  • Failure to comply with these policies may result in cancellation of the service without refund.
  • If the client fails to appear at the agreed date and time, the service will be considered a no-show, and no refund will be issued after 90 minutes for international flights, 60 minutes for domestic flights, and 30 minutes for one-way transfers.
  • The company assumes no responsibility for accidents resulting from failure to follow safety instructions.
  • If an invoice is required, VAT (IVA) will be added.
  • By making payment, the client acknowledges and accepts the terms and conditions set forth herein.

Chauffered vehicles

Additional services

Meet & Greet AICM

Rates are subject to special events and availability.

Interpreter or Bilingual Coordinator (6 hrs)

$ 2,000

Interpreter or Bilingual Coordinator (12 hrs)

$3,000

Extra Hour

10% of the contracted service rate

Policies / Terms & Conditions

  • Prices are quoted in Mexican Pesos (MXN).
  • Services are confirmed only upon receipt of the corresponding payment or deposit.
  • More than 2 additional hours will be charged at the Full Day rate.
  • Cancellations must be made at least 48 hours in advance.
  • Any damage detected after the service has been provided will be assessed and estimated by the technical department; the corresponding amount must be paid in full by the client.
  • Any modification to a reservation or service is subject to availability and may incur additional charges.
  • Failure to comply with these policies may result in cancellation of the service without refund.
  • If the client fails to appear at the agreed date and time, the service will be considered a no-show, and no refund will be issued after 90 minutes for international flights, 60 minutes for domestic flights, and 30 minutes for one-way transfers.
  • The company assumes no responsibility for accidents resulting from failure to follow safety instructions.
  • If an invoice is required, VAT (IVA) will be added.
  • By making payment, the client acknowledges and accepts the terms and conditions set forth herein.